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HomeNissanSix of the perfect! Congratulations to Nissan’s newest Vendor and Dealership Ambassadors

Six of the perfect! Congratulations to Nissan’s newest Vendor and Dealership Ambassadors

Nissan has revealed the names of its Vendor and Dealership Ambassadors for Q3 of the present monetary 12 months. The inducement scheme locations the main focus squarely on the supply of first-class customer support.

All six winners have been lauded for going above and past the decision of obligation to care for his or her clients and needs to be very happy with their achievements.

Dealership Ambassadors of the Quarter

Smiths Nissan, Peterborough

Our first Dealership Ambassador for Q3 is Smiths Nissan, Peterborough, the place all-round excellence is the secret. The location constantly maintains a excessive customary of presentation, with skilled and thoughtful employees ensuring each buyer receives a heat welcome. The aftersales division at all times delivers a excessive customary of efficiency, and minimal employees turnover demonstrates that it’s a wonderful place to work.

The dealership’s Buyer High quality efficiency is constantly passable, and the staff actively take part in all aftersales programmes.

Colleague communication is at all times constructive, and the positioning is ranked 45 within the Aftersales Balanced Scorecard, indicating a powerful retail combine for future retention.

Moreover, the staff on the web site actively search enchancment, evident within the engagement and drive displayed in any respect ranges.

Glyn Hopkin Ltd, Waltham Abbey

Glyn Hopkin (Waltham Abbey) have been nominated after recording an impressively constant efficiency throughout all key metrics with the staff united in offering a excessive stage of service to their clients.

They’ve additionally been constantly the best scorer inside their very own seller group. Nicely carried out everybody!

Cars2 Wakefield

The staff at Cars2 Wakefield have made implausible progress of their QVOC efficiency during the last quarter. They’ve labored arduous on QVOC-S enchancment and have been closely centered on delivering an ideal expertise for each buyer. A devoted handover specialist is now in place alongside a constant buyer follow-up course of, leading to a wonderful stage of efficiency.

Dealership Ambassadors of the Quarter

Lisa Connolly, Glyn Hopkin, Ipswich

Lisa Connolly, Buyer High quality Supervisor at Glyn Hopkin, Ipswich, has been decribed because the ‘can-do hero’ of the dealership. She at all times goes above and past the decision of obligation and is eager to assist clients have a constructive and memorable expertise when visiting or interacting with the enterprise.

One current piece of suggestions from a buyer learn as follows: ‘‘I can’t fault the Norwich Street department in any respect. The service supplied is actually skilled – that is the way it needs to be at a most important seller.’’

Different clients have described Lisa as ‘‘a credit score to the dealership’’ and a current Google assessment described her as ‘‘a bubbly fountain of information’’.

The reviewer talked about that they’d signed as much as a month-to-month service plan and added: ‘‘If we might purchase our subsequent automobile from Lisa and she was the face of servicing, I’m in – however that’s manner an excessive amount of for one surprise lady!’’

Ariya Whitson, Wessex Garages, Bristol

Ariya Whitson, a Motability specialist at Wessex Garages, Bristol, has demonstrated repeatedly that she is nice at taking care of her clients and goes past the decision of obligation each time.

One happy Motability buyer reported that Ariya took the difficulty to take them out for a night test-drive in a Qashqai, including: ‘‘She was pleasant, educated and useful and the method was simple and clean.’’

The shopper selected a unique mannequin ultimately, however stated: ‘‘Every part was sorted. The handover of our outdated automobile and the gathering of the brand new one was swift and painless. Ariya has contacted me a few instances since then, to see how the whole lot goes, so the aftersales service can also be nice!’’ Nicely carried out, Ariya!

Joseph Davies, Wessex Garages Cardiff

Our closing Vendor Ambassador for Q3 is Joseph Davies of Wessex Garages, Cardiff. We have been informed: ‘‘Since becoming a member of our staff final April, Joseph has showcased an distinctive ardour for Nissan’s merchandise and progressive applied sciences, making him a pure option to change into a Nissan Ambassador.

‘‘Joseph constantly brings the cutting-edge expertise and driving capabilities of Nissan automobiles to life for our clients. Whether or not he’s demonstrating ProPILOT, discussing the distinctive options of e-POWER, or explaining the advantages of NissanConnect, he goes above and past to make sure our clients have a complete understanding and appreciation of our merchandise.’’

Joseph additionally takes the Nissan model out into the area people, organising a product morning at a neighborhood hospice and an indication of Nissan expertise at a close-by science museum.

We have been informed: ‘‘Joseph has wholeheartedly embraced the Ambassador function, changing into a real advocate for the Nissan model. His distinctive dedication to our clients, coupled along with his initiatives to interact with the group, exemplify why he deserves recognition.’’

Open to everybody

The Vendor Ambassador Awards are open to everybody employed in Nissan’s UK retail community and recognise the lengths employees members go to to be able to make the lives of their colleagues and clients that little bit simpler.

In addition to receiving official recognition, every winner might be awarded N-GAGE factors. The Awards proceed all through 2024 with a revised factors allocation. Please go to the N-GAGE portal for extra data.

We are going to proceed rewarding staff members each quarter, so please submit your forthcoming Vendor Ambassador of the Quarter nominations by way of N-GAGE as quickly as attainable.



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